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Our Privacy Policy…..

Dove Medical Supply LLC (DMS) respects your privacy. Our guidelines for protecting the information you provide us with during your visit to our web site are listed below.

Privacy Statement

This statement discloses the Internet Privacy Policy for the DMS website, DoveMedicalSupply.com. This site has been designed so that no personal identifying information is displayed online or is accessible to the general public. You can browse DoveMedicalSupply.com and our online catalog without telling us who you are or revealing any information about yourself. To obtain access to special features such as order entry and your quoted pricing and you must register initially and then log-in using your user name and password.

Use of Data

Information collected during ordering and operations process - When you order and register with DMS on the web, as well as through our distribution center or with authorized DMS representatives we collect the following information: name, address, phone, email, payment method including credit card numbers, personal web settings and account numbers. We do not sell or distribute this information to any third party except to complete transactions with our freight companies and third party suppliers that are authorized to drop ship orders on our behalf. Location information is used by DMS for distribution purposes to allow us to provide the best possible service levels to our customer base. Information such as customer name, user name, phone number, and credit card numbers are collected by third party partners of DMS International, such as Visa, MasterCard, Discover and American Express for the payment process.

When you register as a customer and provide us with your email address, we will occasionally send you email with recommendations or notices of new products, prices, and services. This email may include paid or unpaid advertisements from third parties (DMS authorized suppliers). If you do not wish to receive such emails simply email us at webmaster@dovemedicalsupply.com.

Links

DMS.com contains links to other web sites. Please note that when you click on one of these links, you are leaving the DMS web site and entering a completely new web site. This new site may have a different privacy policy than DoveMedicalSupply.com and the content found on that site is not the responsibility of DMS.

Cookies
DMS.com uses software tags called "cookies" to identify customers and track shopping cart when they visit our site. These benefits the customer by allowing them to stay logged in during their visit so they do not have to continually log-in. It also allows selected products within a shopping cart to remain as a customer goes to other areas to browse. To learn more about the two methods of cookie opt-out, and to exercise your choice, click here

Log Files

DMS maintains log files of the traffic that visits our site. We do not link any information gathered in these log files to personally identifying information. Log files are used to manage traffic loads and help provide reliable service, all with no association to your personal identity. Information collected includes IP addresses, browser types and pages visited. Specific Customer Questions Customers who would like a response to specific questions concerning their service are asked to the Contact Us section on our web site or our Customer Contact Centers at 855-900-DOVE (3683). Correct/Update/Delete User Information On DMS.com Users can update or correct, their personal information on DoveMedicalSupply.com by changing their profile information in "My Account". If you have any questions, e-mail our IT team at webmaster@dovemedicalsupply.com.

Information Security

All information gathered on the dovemedicalsupply.com site is stored and maintained in secure facilities. Our web site is regularly tested for potential security breaches. Our current security technology is Secured Socket Layer (SSL). DMS reserves the right to change this Privacy Policy at any time. The revised policy will be posted on our website for visitors to review.

Data Theft Contingency Plan

DMS utilizes the Internet to provide a variety of features to our customers. In the course of conducting business functions via the Internet, we store data related to those functions within our systems. To protect the sensitive data that belongs to our customers, we have implemented a number of processes. These processes include, but are not limited to, encrypting data and utilizing Secure Hypertext Transfer Protocol (HTTPS).

DMS makes every effort to ensure that data is secure. In the event that our processes fail to prevent the theft of sensitive data, we will undertake the following: Customers that may be impacted by any data theft will be notified. Notification that data has been compromised will be given to the vendor bank within 48 hours of obtaining this knowledge. At the request of the customer, we will place on record the contact information for any impacted financial institution (i.e. credit card issuer) and notify the institution within the same time frame as given above. We will communicate to the customer whatever information may aid their efforts to prevent data theft from causing harm to their organization. This may include an estimate of the number of records, users, or accounts involved. Following any event that involves compromised data, we will collect feedback from the impacted customers. This feedback will be used to adjust this process to better serve our customers in any future event.